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Conflict Resolution

During synchronization, conflicts may arise when changes occur simultaneously in both synchronized work systems. SyncNow provides a mechanism to resolve these conflicts and ensure data consistency.

The final values in case of a conflict will be determined by the settings in the Conflict Resolution section.

Step-By-Step Guide to Setting Conflict Resolution

  1. Navigate to the Processes Page

    • Access the Processes page from the main menu.

  2. Open Mapping Entities

    • Press the Mapping Entities button.
    • If the process inherits a global mapping, press the Edit Global Mapping button.

    Processes

  3. Access Mapping Options

    • Press the Mapping Options button near the specific entity pair for which you want to configure conflict resolution.

    Global Mappings

  4. Set Conflict Resolution Preferences

    • Choose which entity should prevail in the event of a conflict. This can be either:
      • Source System Wins: Changes from the source system will overwrite those in the target system.
      • Target System Wins: Changes from the target system will overwrite those in the source system.
    • This setting ensures that one system’s changes are prioritized over the other’s during synchronization.

  5. Save the Configuration

    • Press the Save button to apply the conflict resolution settings.

    Mapping Options