Conflict Resolution

During synchronization, conflicts may arise when changes occur simultaneously in both synchronized work systems. SyncNow provides a flexible mechanism to resolve these conflicts and ensure data consistency across systems.

The final values in case of a conflict will be determined by the settings in the Conflict Resolution section.

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📝 Step-by-Step Guide to Setting Conflict Resolution

1. Navigate to the Processes Page
   Access the Processes page from the main menu.

2. Open Mapping Entities
   Press the Mapping Entities button for your process.
   If the process inherits a global mapping, press the Edit Global Mapping button.

   

3. Access Mapping Options
   Press the Mapping Options button near the specific entity pair for which you want to configure conflict resolution.

   

4. Set Conflict Resolution Preferences
   Choose which system should prevail in the event of a conflict:

   • Source System Wins: Changes from the source system will overwrite those in the target system.
   • Target System Wins: Changes from the target system will overwrite those in the source system.
   • Throw an Error: (If available) Flag the conflict for manual review instead of automatically resolving it.

   This setting ensures that one system’s changes are prioritized over the other’s during synchronization.

5. Save the Configuration
   Press the Save button to apply the conflict resolution settings.

   

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💡 Best Practices

• Review Conflict Resolution Settings Regularly:
  Adjust your preferences as business needs evolve to ensure data integrity.
• Test with Sample Data:
  Before applying changes in production, test conflict resolution with sample data to verify the expected outcome.
• Monitor Sync Errors:
  Use the Sync Errors page to review and address any conflicts that could not be resolved automatically.

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Tip:
For detailed examples of conflict resolution scenarios, see the Conflict Resolution Examples page.

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